Lotte Well Food Co., Ltd. (hereinafter referred to as the “The Company”) attaches great importance to the protection of customers’ personal information and complies with relevant laws and regulations such as the Personal Information Protection Act. Through the personal information processing policy, we inform you of the purpose and method for which the personal information you provide is being used and what measures are being taken to protect personal information. In order to continuously improve the personal information processing policy, we are establishing the necessary procedures for revising the personal information processing policy.
The Company collects personal information to provide a variety of convenient internet services to its customers.
Personal information collected when using the representative website
| Separation | Collection items | Purpose | Retention and Usage Period | |
|---|---|---|---|---|
| Contact Us | Required | Country, Full Name, Email | customer consultation and inquiry responses, provision of various services, and management of product and other feedback | 1 year from the date of registration |
Personal information collected when using the recruitment site
| Separation | Collection items | Purpose | Retention and Usage Period | |
|---|---|---|---|---|
| Sign up | Required | • Name, ID(Email), country/region of residence |
– Identity verification for membership registration – Prevention of misuse by fraudulent members and unauthorized use – Delivery of notifications 4)Verification in case of errors |
Until the membership is withdrawn |
| Applicant Registration and talent database registration | Required | Name, Email, mobile phone number, nationality, education background, Date of birth, application route, self-introduction |
1)Applicant identification 2) Verification of eligibility for priority recruitment and fulfillment of company obligations in accordance with relevant laws such as the Act on Support for Veterans Compensation and the Act on Honorable Treatment and Support of Persons of National Merit, etc. 3) notification, smooth communication with applicants 4) -Conduct hiring process and notify results 5) Job Applicant Survey 6)supporting materials such as document/interview screening. 7) Determining the suitability of recruiting and utilizing talent pool 8) Determination of employment eligibility for the disabled and fulfillment of employment obligations for the disabled in accordance with related laws such as the 「Employment Promotion and Vocational Rehabilitation Act for the Disabled」 9) Self-introduction plagiarism rate |
3 years from application notice deadline and last login |
| Optional |
1. My documents(identification photo, career description, thesis) Portfolio Link 3. Job experience (start date, end date, company name, position, duty, employee type) 4. Certificate (issue date, certificate name, organization, grade, number) 5. Language (language, certificate name, score/grade, host, date) 6. Award (date, name of award, organization) 7. Social activities (activity name, organization) 8. Available date for joining [Sensitive information] 1. Disability (Disability status, type of disability, disability rating) 2. Veteran Benefit (Veteran status, veteran number, authorized person relationship, type of service, date of enlistment, date of discharge) |
|||
| personality tests | Required | • Name, mobile phone number | Identification and processing of results during personality testing | 3 years from the date of taking personality tests |
| Reference check | Required | • Name, Email, mobile phone number, Reputation check results | Determination of suitability for employment | 3 years after conducting the reference check |
The Company uses customers' personal information within the scope notified in the "Purpose of collection and use of personal information" and does not use it beyond the said scope without the customers' prior consent or provide their personal information to any third party. However, the following cases are exceptions.
• If the customer has agreed to disclosure or provision to a third party;
• If there is a request from the investigative and supervisory authorities in accordance with the relevant laws and regulations for the purpose of investigation and survey, following the procedures and methods set forth in the law;
• If they are provided to partners, etc. for compiling statistics, academic research, or market research in a form that specific individuals cannot be identified;
The company Co.,Ltd. currently provides personal information to the following companies with your consent.
| Separation | Recipient | What we offer | Purpose of use | Retention and Usage Period |
|---|---|---|---|---|
| Representative Homepage | DB INSURANCE Co., Ltd. | Name, Email, mobile phone number | Insurance processing application | 5 years from registration date |
| Incoque Fire & Marine Damage Assessment Co., Ltd. | Name, Email, mobile phone number | Accident and insurance fraud investigation and insurance payment and review | Until consent is withdrawn | |
| Recruitment | The Ministry of Patriots and Veterans Affairs (MPVA) | Name, date of birth | Check whether you are eligible for veterans | Until confirmation of eligibility for veterans |
| The Ministry of Patriots and Veterans Affairs (MPVA) | Name, date of birth, address, and disability information (Disability status, disability classification and grade, disability type) | Check for disability | Until confirmation of disability | |
| PHILIP MEDICAL CENTER | Name, date of birth, Health examination results | Health Checkup | Destroy immediately after sending Wellfood. |
The company entrusts some of its services to external companies to improve its services,
and stipulates and manages/supervises the necessary matters to ensure that the entrusted
companies safely handle personal information in accordance with the Personal Information
Protection Act. In addition, the information entrusted is limited to the minimum information
necessary for smooth services and is selectively provided to the appropriate companies based
on your service request.
• In the consignment contract, we stipulate the service provider's compliance with instructions
related to personal information protection, confidentiality of personal information, prohibition
of third-party provision and responsibility in case of accidents, consignment period, return or
destruction of personal information after the end of processing, and keep the contents of the
contract in writing or electronically.
• When conducting events on the The company website, your personal information may be entrusted
to companies not specified in the list below with your additional consent.
Entrustment of personal information processing (domestic)
| Separation | Trustee | Consignment work | Re-trustee | RE-consignment work |
|---|---|---|---|---|
| Representative Homepage | FJ Insurance Service Co., Ltd. | Claim insurance processing system operation | GiantSoft | Claims computer system development, data storage and server management, text and email transmission, system maintenance |
| Lotte Innovate Co., Ltd. | operation of computer system , response processing of customer | ETRIBE | operation of computer system , response processing of customer | |
| Lotte Global Logistics Co., Ltd. | Product Delivery | - | - | |
| recruitment | Lotte Innovate Co., Ltd. | Maintenance and management of LOTTE Wellfood recruitment website | - | - |
| Orp institute | Conducting personality tests and processing the results | - | - | |
| FN executive | Reputation Check | - | - |
Entrustment of personal information processing (overseas)
| Legal ground | Separation | Detail |
|---|---|---|
|
Personal Information Protection Act Article 26 Article 28-8 Paragraph 1 No. 3 (Processing Entrustment and Storage) |
Personal information items transferred abroad | Collection items in the personal information use consent form |
| Country being moved abroad | JAPAN | |
| When and how it is transferred abroad | Transmission through the network at the time of service use | |
| Person receiving transfer abroad | SAP Japan Co., Ltd. (contact: +81-3-6737-3000) | |
| Purpose of use | Recruitment site maintenance and data storage | |
| Personal information retention and use period | Consistent with the storage period stipulated in this privacy policy |
(1) exceptions to the destruction of personal information
The company destroys personal information without delay when
the purpose of collecting personal information agreed to by
the customer or the purpose for which it was provided is fulfilled,
or when the customer requests withdrawal in accordance with the procedures
set forth in the The company Terms of Use. However, if we are required to
retain your personal information for a certain period of time by law, we
will retain your personal information for that period of time.
| Preservation items | Retention period | statute |
|---|---|---|
| Records about contracts or withdrawals, etc. | 5 years | The Consumer Protection in Electronic Commerce Act |
| Records of payments and supplies of goods and services | 5 years | |
| Records of consumer complaints or dispute handling | 3 years | |
| Records of display and advertising | 6 months | |
| Records of collection, processing and use of credit information | 3 years | Act on the Use and Protection of Credit Information |
| Keeping records of connections | 3 months | Communications Privacy Act |
| Information for paying taxes and fees | 5 years | INCOME TAX ACT |
(1 ) Information subjects may possess the following rights regarding the handling of their personal information against the company at any time.
- The right to request access to (or view) personal information
- The right to request rectification of personal information
- The right to request deletion of personal information
- The right to request suspension of personal information processing
(2) In the following cases, The company may reject or restrict the request to exercise the rights in Paragraph 1.
- In cases where there are special provisions in the law or it is unavoidable to comply with statutory obligations
- In cases where there is a risk of harming another person’s life or body or unjustly infringing upon another person’s property or other interests
- In cases where it is difficult to fulfill a contract, such as when the service agreed upon with the data subject cannot be provided without processing personal information, and the data subject does not clearly express his/her intention to terminate the contract.
(3) The rights under Paragraph 1 may be exercised by writing, phone, e-mail, facsimile transmission (FAX), etc.
to the Personal Information Protection Officer and the department in charge listed in Article 10.
The company will take action without delay and, if there is a reason for rejection or limitation,
will inform you of the reason for the restriction/rejection and the method of filing an objection within 10 days.
※ If you request the provision of files, you may be charged (requested) for the fees and postage costs incurred.
(Article 38, Paragraph 3 of the Personal Information Protection Act)
(4) If the data subject requests correction or deletion of personal information due to errors, etc., The company will not use or provide the personal information until correction or deletion is completed.
(5) The rights under Article 1 may be exercised through a legal representative or an authorized agent of the data subject.
(6) The data subject must not infringe upon the personal information or privacy of the data subject or others that the company is processing in violation of related laws such as the Personal Information Protection.
The company takes the following technical and administrative measures to prevent the loss, theft, leakage, external attacks, hacking, etc.
of personal information and to ensure the best possible safety when processing personal information.
a. Encryption of personal information
Customer passwords are stored and managed using one-way encryption, and personal information can only be confirmed and changed by the person who knows the password.
We have established and are applying password creation rules to prevent passwords from being used with numbers that can be easily guessed by others,
such as the customer's birthday or phone number.
b. Countermeasures against hacking, etc.
The company operates an intrusion prevention system 24 hours a day to prevent personal information of customers from being leaked due to hacking or other
intrusions into the company’s information and communication network, and uses encrypted communication to safely transmit sensitive personal information over the network.
c. Storage of personal information access records and prevention of forgery and alteration
The company stores and manages records of personal information handlers accessing the personal information processing system, and regularly checks access records to prevent misuse,
loss, forgery, alteration, etc. of personal information. In addition, Lotte Welfood safely stores the access records to prevent forgery, alteration, theft, and loss of employees
involved in personal information processing.
d. Minimization and training of personal information handlers
The company limits the number of employees involved in personal information processing to a minimum and raises awareness of the importance of personal information
protection through management measures such as education for personal information handlers.
e. Physical surveillance and blocking
We install computer rooms, archives, etc. that store personal information in areas with controlled access from the outside and physically monitor and block them.
The company uses 'cookies to store and retrieve your information from time to time. A cookie is a very small piece of text data that is sent to your browser (such as Internet Explorer) by the server used to operate the website and is used to authenticate you when you are logged on to the site. Cookies identify your computer but do not identify you personally. You have choices about cookies.
<Block cookies on a web browser>
(1) Microsoft Edge
Settings → Cookies and Site Permissions → Manage and delete cookies
and site data → Select to Allow/block sites from storing and reading cookie data
(2) Chrome
Settings → Privacy & Security → Third-Party Cookies → Select to allow/block
third-party cookies
<Block cookies on a web browser>
(1) Android
Settings → Internet Settings → Privacy & Security → Etc → Select whether to
accept cookies
(2) iOS
Settings → Safari → Privacy & Security → Clear browsing history and website data
※ Depending on your mobile OS version, the menus and methods may differ slightly.
The company uses cookies for the following purposes
We analyze the frequency and duration of visits by members and non-members,
and identify your tastes and interests, which we use as a measure for targeted marketing (including advertising) and service improvements.
<Information generated/collected in the process of using the service>
| Collection items | Purpose of use |
|---|---|
| Service usage history, access logs, cookies, access IP, Payment Records, Suspension Records | Preparing for privacy incidents, record keeping for dispute resolution, informing you of service benefits, optimizing our services, error checking, and analyzing our services and statistics |
The company has designated a personal information protection manager and grievance department to handle inquiries and complaints related to users' personal information.
Personal information protection officer and grievance handling department
| Separation | Detail |
|---|---|
| Chief Personal Information Officer (CPO) | Kim Hee Choul |
| Personal Information Protection Department | Information Protection Manager |
| phone number | 02-2670-6414 |
| privacy_wellfood@lotte.net |
If you have any questions, complaints, or comments regarding personal information protection, please contact us using the contact information above. We will promptly review and respond.
For product and marketing-related inquiries, please contact Lotte Well Food Customer Center (080-024-6060).
Additionally, if you need to report or consult about personal information, you can get help from the organizations below.
| Privacy Dispute Resolution Board | Privacy Complaint Center | Office of the Attorney General | Police |
|---|---|---|---|
| (Without area code) 1833-6972 (www.kopico.go.kr) | (Without area code) 118 (privacy.kisa.or.kr) | (Without area code) 1301 (www.spo.go.kr) | (Without area code) 182 (ecrm.cyber.go.kr) |
The personal information processing policy may be modified for the purpose of reflecting changes in laws or services. If the personal information processing policy changes, we will notify you of the changes at least 7 days in advance.
The company values users' information and promises to do its best to ensure that users can use the service with greater peace of mind.
Effective date: December 29, 2025
